Refund & Cancellation Policy
Last updated: May 11, 2026
Summary
Because our products are digital solutions delivered instantly, we generally cannot offer refunds once the solutions has been delivered. However, we'll make it right if something goes wrong — read on for details.
1. Digital Products — No General Refunds
All purchases on ExamCondensa are for digital solutions delivered in-app. Once solutions have been unlocked in your account, the sale is considered final.
2. When We Will Issue a Refund
We will issue a full refund in the following situations:
- Payment charged but solutions not unlocked — you paid but your solutions were not unlocked (within 24 hours of payment).
- Duplicate charge — you were accidentally charged twice for the same product.
- Wrong product delivered — the solutions do not match the subject you purchased.
- Unreadable content — the solutions cannot be accessed, and we are unable to provide a working replacement.
3. When Refunds Are Not Applicable
- You simply changed your mind after purchase.
- You found the same questions/answers available elsewhere.
- You disagree with the AI-generated answers (solutions are study aids, not official answer keys).
- You did not read the product description before purchasing.
4. Cancellation
Since solutions are generated and delivered instantly, there is no cancellation window. If payment was initiated but not completed, no charge is applied.
5. How to Request a Refund
- Email support@examcondensa.com within 7 days of your purchase.
- Include your registered email, subject code, and Razorpay payment/order ID (from your confirmation email).
- Describe the issue clearly.
6. Refund Processing
- Approved refunds are processed within 5–7 business days.
- Refunds are credited back to the original payment method via Razorpay.
- Bank processing times may add 3–5 additional business days.
7. Contact
For refund queries, email support@examcondensa.com with the subject line "Refund Request".